Endress+Hauser Canada Expands Support With 24/7 Online Service Portal

MC-5-Endress-ExpandedSupport-400.jpg

April 1, 2021

With the launch of its new online service portal, Endress+Hauser Canada customers now have every day, around-the-clock online access to resources and tools to perform self-service functions and manage their support and service cases.

The key features of the online service portal at ca.endress.com include the ability for customers to: a) easily log in to open a support case and monitor its status and history;  b) solve issues by working with a company technical support expert via live feed; c) describe issues and receive a documented resolution; and d) have 24/7 access to a growing number of Endress+Hauser knowledge articles they can use to address an issue or to implement preventive maintenance practices for a particular device or measurement technology.

The online service portal represents an improved digital experience. Support is fast, easy and available online at any time, and each case registered will be handled by a support expert. In the event of an incident or unexpected downtime, the case will receive the same urgency as one reported via telephone. (The online service portal is an additional support channel, not a replacement for telephone support, or for on-site service where the latter is deemed necessary.)

Customers also can benefit from Endress+Hauser’s database of knowledge and extensive service expertise from actual support cases. The online service portal contains articles on diagnostics and troubleshooting, and on product and application know-how, such as service operations. Customers simply log in, describe the issue, and access the database to view a potential solution.

These online service features and benefits will help optimize instrumentation performance over the entire lifecycle, minimize downtime, and reduce maintenance efforts.

For more information on Endress+Hauser’s online service portal visit https://www.ca.endress.com/en/instrumentation-services/industry-support-services/instrumentation-support-canada.

Related Articles

| | | |

Endress+Hauser Breaks Ground on $50.9 Million Investment at US Headquarters in Indiana

November 9, 2023 New Greenwood, Indiana facility will also serve as the new headquarters for long-time representative partner, George E. Booth Co. Endress+Hauser and its sales and service partner, George E. Booth Co., broke ground Monday, November 6 on an approximately 106,000 square-foot commercial office and light industry facility in Greenwood, Indiana. The facility will…

|

Rittal Introduces Cutting-Edge Stainless-Steel AX and KX Enclosures for Enhanced Industrial Functionality

January 29, 2024 Rittal introduces stainless-steel versions for the AX and KX ranges, seamlessly blending functionality with refined design. Offering unparalleled durability, resilience against chemicals, saltwater, and extreme humidity, these enclosures significantly expand the versatility of the Rittal system. In response to specialized applications demanding robust materials, the AX and KX stainless-steel enclosures feature a…

|

dataFEED OPC Suite from Softing Industrial Provides Access to SINUMERIC 840D CNC Machines

May 9, 2024 Softing Industrial Automation announces the release of the latest version V5.35 of dataFEED OPC Suite which offers comprehensive support for SINUMERIK 840D CNC machines as well as the integration of web services The dataFEED OPC Suite combines software solutions for OPC Unified Architecture (OPC UA) and OPC Classic communication as well as…

| | | |

How RFID Technology Is Expanding Manufacturers Traceability Capabilities

October 2, 2023 Radio Frequency Identification (RFID)Technology has bee making great strides in expanding the capabilities that manufacturers have in Traceability. Due to its industry-proven, robust, short, and long-range design to identify, track, and trace products and carriers, RFID offers solutions beyond optical barcode reading. It can also be easily integrated into automation platforms using…

|

Omron Enhances Information Security with IEC 62443-4-1 Certification

August 24, 2023 Omron Development Team in Japan is now certified by the IEC 62443-4-1 guidelines and requirements for establishing a secure development lifecycle for its Programmable Logic Controller products. An industry-leading automation solutions provider, Omron Automation Americas, takes a significant stride towards bolstering information security for customer factories and production equipment. The company now…

|

Omron Advances Panel Solutions with MY-GS-R Relay, Empowering Users with Enhanced Operational Visibility and Efficiency

October 17, 2023 The new MY-GS-R relay advances panel solutions with additions that allow users to verify the relay’s operational state with absolute certainty. Industry automation solutions provider Omron Automation Americas adds advancements to its’ panel solutions with the new MY-GS-R relay. This addition allows users to verify the operational state accurately, while encompassing the…

Latest Articles

  • How the NX102 Controller Streamlines Machine Automation with EtherCAT and CIP Safety

    November 12, 2024 In today’s manufacturing landscape, the complexity of machine control systems often leads to increased costs, extended implementation times, and challenging maintenance requirements. Omron’s NX102 Machine Automation Controller addresses these challenges head-on by seamlessly integrating EtherCAT motion control and CIP Safety functionality into a single, powerful platform. Simplified Network Architecture Through Integration The NX102 controller… Read More…

  • 3 Things Manufacturers Should Know About Industry 5.0

    November 12, 2024 While many manufacturers are still embracing the principles of Industry 4.0, the next evolution, Industry 5.0, is already beginning to take shape. Unlike Industry 4.0, which was a giant leap forward in automation and digitalization, Industry 5.0 represents a reconsideration of how smart technology platforms can work alongside humans. This includes technologies like artificial intelligence (AI), the Industrial… Read More…

Featured Article

Revolutionizing Material Movement with Autonomous Mobile Robots

Revolutionizing Material Movement with Autonomous Mobile Robots

In today’s fast-paced manufacturing and logistics industries, the need for efficient and flexible material movement solutions has never been greater. Traditional methods like conveyor systems, forklifts, and manual pushcarts have served us well, but they come with limitations.

That’s why Omron is thrilled to announce the launch of their game-changing MD Series of Autonomous Mobile Robots (AMRs). Read more

Products

  • Got to Have a WAGO” – 50 Years of Splicing Connector

    November 14, 2024 Small product, big impact: Five decades ago, the company revolutionized connection technology in electrical installation with the splicing connector. The phrase “Got to have a WAGO” has been firmly anchored in the vocabulary of every professional electrician since its launch in 1974. Even today, “WAGO” stands for speed, safety and maintenance-free operation… Read More…

  • Festo’s Innovative Electromechanical Actuators

    November 13, 2024 How do you become a global market leader in electromechanical linear actuators? Decades of hard work and innovation! From design, to testing, to production, Festo has extensive knowledge, experience, and expertise in linear actuator manufacturing. Combined with our vast range of servo drives and motors, you can automate the vast majority of… Read More…